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Privacy and the Power of Paperless Receipts

CONSUMER PRIVACY

January 17, 2014

Upstart Business Journal reports on an address by Jack Dorsey, co-founder of Twitter and Square, to the National Retail Federation this week. His message? Internet firms have two concurrent tasks when it comes to their data: Keep ahead of the hackers and give consumers tools for ensuring privacy. “Privacy and security is not an endpoint,” he said. “All you can be is 10 steps ahead of everyone else, constantly refreshing.” If you don’t, consumers will “feel lost and angry and turn away from the Internet.” This is something that concerns Square, he said, as the company sees receipts as “more of a communication channel and as a publishing medium.”
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