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Commissioner Discusses Complaint Assessment Delays

PRIVACY LAW—AUSTRALIA

September 19, 2013

The Sydney Morning Herald reports Privacy Commissioner Timothy Pilgrim “has blamed the federal government for long delays in assessing breach-of-privacy and freedom-of-information complaints.” Privacy complaints are taking 19 weeks longer than the expected four-week period, the report states. Currently, the Office of the Australian Information Commissioner (OAIC) “is allocating privacy complaints received in April and freedom-of-information complaints and reviews from February,” the report states. Pilgrim cited increased complaints and lack of staff as reasons for the delay. “The OAIC…undertakes a triage process and if an urgent matter is identified, then it will be expedited to a case officer,” Pilgrim noted.
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