ANZ Dashboard Digest

Commissioner Discusses Complaint Assessment Delays


September 19, 2013

The Sydney Morning Herald reports Privacy Commissioner Timothy Pilgrim “has blamed the federal government for long delays in assessing breach-of-privacy and freedom-of-information complaints.” Privacy complaints are taking 19 weeks longer than the expected four-week period, the report states. Currently, the Office of the Australian Information Commissioner (OAIC) “is allocating privacy complaints received in April and freedom-of-information complaints and reviews from February,” the report states. Pilgrim cited increased complaints and lack of staff as reasons for the delay. “The OAIC…undertakes a triage process and if an urgent matter is identified, then it will be expedited to a case officer,” Pilgrim noted.
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