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Experts: E-Health System Is Not User-Friendly

HEALTHCARE PRIVACY—AUSTRALIA

August 16, 2012

Doctors, consumers and privacy advocates say the audit trail in the recently launched eHealth system intended to show consumers who has accessed their medical records is unreadable by consumers, reports The Australian. An e-Health consultant and medico accessed his own audit trail and deemed the results, which he posted on his blog, “incomprehensible.” While Australian Privacy Foundation spokeswoman Juanita Fernando noted, “How the heck is a consumer expected to interpret machine addresses? That's all they've got to track their record." Consumers Health Forum’s Carol Bennett says making the audit user-friendly should be a high priority “so it can generate confidence that consumers have the ability to have control over who accesses their record." (Registration may be required to access this story.)
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