ANZ Dashboard Digest

Expert: Invest in Trust


March 30, 2012

Healthcare IT adoption will be slowed absent an investment in trust, according to a healthcare executive who spoke at The Economist Healthcare in Asia 2012 conference this week. ZDNet reports on the comments of IBM's Farhana Nakhooda, who said healthcare IT is "not a technology issue at all (but) a people issue." The public needs to feel confident that their medical data is secure, Nakhooda said, pointing to the financial industry's success in building consumer confidence. Because the healthcare industry is about "delivery of care and the human touch," IT alone cannot fix the trust problem, Nakhooda said. "You could build the most amazing healthcare IT system in the world, but no one uses it."
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