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Critics: Breach Response Has Been Lackluster

DATA LOSS

June 27, 2011

The Globe and Mail reports that Citigroup's handling of its recent data breach is drawing criticism. Following a hack by cybercriminals that exposed more than 360,000 credit card accounts, Citigroup did not offer to buy those affected one year of preventative credit monitoring services, as has become typical for companies after a breach occurs. The deputy director of national priorities for Consumer Action said that consumers "might want to turn to Citibank and ask them to do more." Marc Rotenberg of the Electronic Privacy Information Center said, "Citigroup needs to take this recent breach more seriously than they have." Meanwhile, Citigroup has disclosed that about 3,400 of those affected have lost about $2.7 million.
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