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Telco Sends Wrong Info to 220,000

DATA BREACH—AUSTRALIA

October 27, 2010

Australian Telco Telstra discovered last Friday that it has sent 220,000 letters containing customers' personal details to incorrect recipients. The letters included names, phone numbers, telephone plan details and, if applicable, references to pensioner discounts, reports the AAP. Telecommunications watchdogs are looking into the breach. Teresa Corbin of the Australian Communications Consumer Action Network said that Telstra must ensure "every customer affected has the problem resolved to their complete satisfaction," while Australian Communications and Media Authority Chairman Chris Chapman said the "incident appears to be a mistake on Telstra's part," adding, "criminal provisions are very unlikely to apply." Privacy Commissioner Timothy Pilgrim has also launched an investigation.
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