Opinion

Why Healthcare Providers Should Utilize Social Media

By Valita Fredland, CIPP/US

Social media users, and communal Internet forums in general, continue to increase in number. It is a source of a good deal of interesting data—yet, healthcare providers seem to approach social media as one of the contents in Pandora’s box. Because of the potential good to be had from large data analysis, healthcare providers should get engaged through social media and think critically about its potential, while being mindful of potential privacy and legal risks.

Healthcare providers are often slow to adopt new technology; there are good reasons for this cautious approach. Yet, while other industries are early adopters of new technology, healthcare providers can often seem like laggards because their large capital outlays tend to go to equipment and services that directly deliver patient care: monitors, fluoroscopy units, magnetic resonance imaging machines and new private patient rooms.

Patient care delivery and technology are substantively merging: Electrocardiograms can be performed with a small attachment to an iPhone, physicians can deliver sophisticated clinical care remotely using telemedicine and large databases of clinical information deliver knowledge-driven treatment based upon data analysis and best practices. 

Healthcare providers can no longer justify being slow adopters of new technology, including Internet social media, when technology is, in part, responsible for increased quality care with lower cost. A 2010 article titled “140 Health Care Uses for Twitter” identified beneficial healthcare-related activities such as matching solid organ donors, tracking antibiotic resistance, and live tweeting grand rounds and other clinical education. Yet, healthcare providers use social media mostly to promote wellness, market services, recruit employees and manage consumer relations.

Missing from these common uses of social media are uses for substantive improvement of health and healthcare interventions. Social media offers big user-generated data documenting user-related facts, some of which are relevant to healthcare providers and health in general. With such large numbers of participants, social media presents an environment ripe for statistically significant analysis, and healthcare providers should be among those performing it. 

According to a recent study published in The Journal of Medical Internet Research , researchers reviewed over 213,000 tweets from over 130,000 unique Twitter users mentioning a drug called Adderall, a psycho-stimulant commonly abused by college students to help with attention deficits. The researchers were able to identify the general locations and timing of peaks in Adderall uses—near East Coast college campuses and during exam weeks. Adderall abuse appears to be trending on college campuses. The researchers believe that they might be able to use their findings to develop more sophisticated online clinical intervention tools. 

This year may go down as a turning point in the history of the meaningful application of algorithms on Big Data because research has demonstrated that algorithms run on data can accurately identify individuals with healthcare-related issues, allowing more effective healthcare interventions: prevention, diagnosis and treatment. Take for instance a study by researchers at Boston Children’s Hospital who analyzed users’ self-identified interests from their Facebook pages and found correlations between those who listed interests related to healthy activities—such as outdoor sports—and living in cities with lower obesity rates, while users who listed television-related interests lived in or near areas with high obesity rates. The study notes that further research is “needed to understand how the online social environment relates to health outcomes and how it can be used to identify or target interventions.” 

Such applications of algorithms can translate to the unstructured data of social media as demonstrated by a group of researchers at Johns Hopkins. These researchers developed a flu projection model using Twitter posts to track flu across the United States creating reports more quickly and as accurately as the U.S. Centers for Disease Control and Prevention, which records flu-related symptoms as reported through hospital visits that often take up to two weeks to publish.  

Because healthcare providers function in a number of capacities under legal and privacy frameworks—as employers, clinical professionals, businesses, researchers and community members—careful analysis is warranted while pursuing clinical benefits to be had from expanded social media business strategies. 

More from Valita Fredland

About the Author

Valita Fredland, CIPP/US, is Associate General Counsel and Chief Privacy Officer for Indiana University Health. She attended Mount Holyoke College, graduating with a BA in Economics, Cornell University School of Law graduating with a JD in 1991 and The University of Virginia completing a Masters in Clinical Biomedical Ethics in 1992. 

See all posts by Valita Fredland

Comments

  • October 21, 2013
    Thank you
    replied:

    Really appreciate your article and your honesty related to the pros and cons of social media.

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