The Metrics of Accountability

Original broadcast date: August 2, 2012
 
Once a privacy program has been designed with accountability principles in mind, how do you operationalize and measure its effectiveness? Is there a formula for understanding the costs and benefits of devoting resources to accountability implementation? How can you gauge efficiencies, customer satisfaction, increased trust or lower risk, and how are these benefits measured in the assessments of risk for products and services? Join our panel of seasoned experts to learn how to translate the sometimes hard-to-define principles of accountability into effective programmatic elements within your organization.
 
Moderator:
Richard Purcell, CIPP/US, Founder and Principal, Corporate Privacy Group
 
Panelists:
Kenneth P. Mortensen, CIPP/US, CIPP/G, Vice President, Assistant General Counsel & Chief Privacy Officer, CVS Caremark Corporation
Nuala O’Connor, CIPP/US, CIPP/G, Senior Counsel, Information Governance & Chief Privacy Leader, General Electric
Zoe Strickland, CIPP/US, CIPP/G, CIPP/IT, Vice President & Chief Privacy Officer, UnitedHealth Group
 
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