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Treating Breaches as Customer Issues

DATA LOSS

September 5, 2013

In a world rife with data breaches affecting organizations large and small, businesses should treat these events as customer issues rather than compliance issues, writes Experian Data Breach Resolution Group VP Michael Bruemmer, CIPP/US. Bruemmer points out that organizations often smoothly handle the technical and regulatory sides of a breach response, but he adds, “as I’ve seen time and time again, what you might be falling behind on is the consumer engagement side of breach response, and that’s when your customers start making calls.” In this Privacy Perspectives installment, Bruemmer offers a number of ways businesses can go beyond a “compliance-only response.”
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