ANZ Dashboard Digest

Customers Use Breach to Their Advantage


August 22, 2013

Customers with an axe to grind against AAMI are using a data breach in their favor, The Age reports. An AAMI manager sent an e-mail to all people with ongoing disputes against the insurer. The manager had meant to enter the addresses into a “blind carbon copy” field. The 110 recipients started e-mailing each other and are now discussing launching a class-action lawsuit against the company. A company spokesman said, “As soon as we realised our error, we contacted each affected customer to apologise, explain what happened and assure them that no other personal information was revealed.”
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