The Huffington Post reports on retailers’ tracking of customers’ merchandise returns. Citing fraud and security risks, companies such as Best Buy, JC Penney, Victoria’s Secret and Nike say they must create profiles on individual customers’ returns at their stores. The stores use third parties to create “return profiles” and report back to the retailer, but consumer advocates say the practice violates privacy because of a lack of transparent disclosures. The practice led to a lawsuit against Best Buy recently, though the case was eventually dismissed.
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