The South China Morning Post reports on casinos in Macau as well as companies in Hong Kong “looking to upgrade their face-recognition surveillance systems, making it easier for staff to know a customer's age, gender and spending habits the moment they walk in the door.” However, the report states, NEC, the company behind the technology “has refused to reveal basic details about the biometric system … raising concerns about potential privacy breaches and mistaken identity, also known as false positives.” Meiji University Prof. Andrew Adams cautions customers could find it “creepy” if staff members they’ve never met before begin greeting them by name.
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