European Data Protection Digest

Call Centres Fined for Marketing Practices

PERSONAL PRIVACY—UK

June 20, 2013

The Information Commissioner’s Office (ICO) has issued penalties to two call centres following “nuisance calls” over payment protection insurance. The penalties were issued in response to 2,700 complaints to the Telephone Preference Service (TPS) or the ICO between May 2011 and December 2012, BBC News reports. The ICO said neither company had “carried out adequate checks to see” whether those they called had registered with the TPS as required under the Privacy and Electronic Communications Regulations, which govern electronic marketing. Nationwide Energy Services is being fined 125,000 GBP, and We Claim You Gain is being fined 100,000 GBP.
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