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ACC Criticized for Policy Changes


September 20, 2012

After making policy changes to “secure and protect client information,” Accident Compensation Corporation (ACC) has backed off those changes for sensitive claimants, reports The New Zealand Herald. ACC began requiring claimants to collect sensitive documents from ACC offices or have encrypted CDs delivered by courier but then said sensitive claimants could continue to receive copy files at home addresses with “special measures taken in the couriering,” said an ACC spokeswoman. This comes after multiple breach incidents at the organization, and one client says these latest changes are “another example of ACC being consistently inconsistent.”
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