The Sydney Morning Herald reports on concerns about Telstra’s customer verification process. Phone operators are reportedly bypassing password checks and only ask for a customer’s name and date of birth, the report states. One customer filed a complaint with the Telecommunications Industry Ombudsman, but the agency said the Privacy Act was out of its jurisdiction. According to the article, a complaint has been filed with the Office of the Australian Privacy Commissioner. A security expert said it’s time for companies to change their customer verification checks.
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