Company Fails Fundamental Security Checks
DATA PROTECTION—AUSTRALIAAugust 2, 2012
The Sydney Morning Herald reports on concerns about Telstra’s customer verification process. Phone operators are reportedly bypassing password checks and only ask for a customer’s name and date of birth, the report states. One customer filed a complaint with the Telecommunications Industry Ombudsman, but the agency said the Privacy Act was out of its jurisdiction. According to the article, a complaint has been filed with the Office of the Australian Privacy Commissioner. A security expert said it’s time for companies to change their customer verification checks.