ANZ Dashboard Digest

Opinion: ACC Should Not Overdo Culture Shift


July 5, 2012

An editorial in The New Zealand Herald says that changing the culture at the ACC will require care to see that such a move doesn’t go too far. The ACC’s chairman, chief executive, two board members and several officials have departed due to fallout from recent data breaches affecting thousands of ACC clients. The minister in charge has made “drastic changes” since the incident, replacing cost containment with improving trust and confidence as the first priority, the report states, adding, however, the ACC should be “sensitive, fair, considerate and dignified in its dealings with people and its discussions about them” and that’s “as far as the culture change need go.”
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