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Expert: Communication Is Key in Breach Response


April 17, 2012

In an interview with BankInfoSecurity, Heartland Payment Systems CEO Bob Carr discusses how companies should react to a breach. Since a breach can affect the reputation of an entire industry, Carr says information sharing is key. "Share information," he says, "The bad guys might be in somebody else's system, so it is good for everyone to communicate." Carr, whose company experienced a large breach in 2008, adds, "Over the past three years, we've overcome it mainly because we took responsibility for it; we weren't trying to blame anybody else." Editor's Note: Heartland Payment Systems won the 2011 HP-IAPP Privacy Innovation Award in the technology category. Nominations are now being accepted for the 2012 innovation and vanguard awards.
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