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Insurance Company Exposes E-mail Addresses

DATA LOSS—U.S.

March 2, 2012

The Winston-Salem Journal reports that human error caused the e-mail addresses of about 1,000 Blue Cross and Blue Shield customers to be exposed to all the recipients of an e-mail informing customers of changes in their billing cycle. The company contacted the customers once the error was discovered, and a spokesman said it will "implement additional safeguards, such as how e-mail addresses are entered, to reduce the chances of this occurring in the future." While in this instance no sensitive information was revealed, one customer notes the incident "eroded my confidence that my information is safe with them or with other institutions."
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