Hotel Sued for Disclosing Customer Information
PRIVACY LAW—U.S.February 10, 2012
A customer of the Ritz-Carlton Key Biscayne, a hotel under the parent company Marriott Hotels, has filed suit against the hotel, claiming it gave her billing information to her ex-husband without authorization, reports the Sun Herald. According to court documents, the woman's ex-husband contacted the hotel and was able to obtain a complete detailed copy of her billing folio, including home address and all charges incurred by her and her minor son during their stay--which he then used in a custody dispute. The hotel denies handing over the information, and its reservation policy states that it does not "permit the sale or transfer of personally identifiable information to entities outside the Marriott family of companies and hotels."