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ICO: Customers Denied Access to Their Data

INFORMATION ACCESS—UK

January 27, 2012

Information Commissioner Christopher Graham has raised concerns that many consumers are denied access to the information that various organizations hold about them and is launching the Access Aware campaign in an effort to change that. Complaints about mishandled access requests accounted for 38 percent of his office's caseload in the past financial year, the report states, with the financial, healthcare and law enforcement sectors generating the most complaints. "Organizations that handle personal information need to remember that customer records are not simply their property--the individuals who do business with them also have rights," Graham said.
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