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CarrierIQ Reassures Regulators, Customers on Privacy Practices


December 15, 2011

CarrierIQ says it contacted the Federal Trade Commission (FTC) and Federal Communications Commission (FCC), not the other way around, VentureBeat reports. The company has faced scrutiny since computer programmers discovered that CarrierIQ software--used by many smartphone service providers--logs users' keystrokes and other personal information. In the U.S., several lawsuits have been filed, and lawmakers have written to the company, which says it sought meetings with the FCC and FTC for transparency and that it will "comply with all domestic and foreign regulators" as European agencies investigate. CarrierIQ recently published a 19-page report explaining how its technology works. 
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