Regulators, Advocates Want Answers on CarrierIQ
ONLINE PRIVACY—EU & U.S.December 9, 2011
After computer programmers discovered that CarrierIQ software--used by many smartphone service providers--logs users' keystrokes and other personal information, European regulators have begun taking preliminary steps toward a possible investigation into violations of EU data protection laws. Deutsche Welle reports that authorities in Germany and Ireland have questioned mobile phone carriers and makers, and regulators in the U.K., France and Italy are reviewing whether the software is used in their jurisdictions. In the U.S., the company is facing four lawsuits and possible inquiries by three federal agencies. The report states that CarrierIQ's unwillingness to disclose which phones and carriers use its service is particularly concerning to privacy regulators.