Mobile Software Company To Face Suits, Inquiries
PERSONAL PRIVACYDecember 5, 2011
After computer programmers discovered that CarrierIQ software--used by many smartphone service providers--logs users' keystrokes and other personal information, the company is facing four lawsuits and possible inquiries by the U.S Federal Trade Commission (FTC), Department of Justice (DoJ) and Federal Communications Commission (FCC). CNET News reports that Rep. Edward Markey (D-MA) has asked for an FTC inquiry saying, "Consumers neither have knowledge of this data collection nor what Carrier IQ intends to do with this information." Meanwhile Consumer Watchdog says probes by the DoJ and FCC should "extend beyond the software developer" to include operating systems, carriers and device manufacturers. Mobile phone carriers and makers were questioned in Germany after the discoveries surfaced, and regulators in the U.K., France, Ireland and Italy are reviewing whether the software is used in their jurisdictions.