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OAIC Releases Inaugural Complaints Report

CONSUMER PRIVACY—AUSTRALIA

November 4, 2011

The Office of the Australian Information Commissioner (OAIC) has released its first yearly report outlining the number of privacy complaints it received, against which organisations and how they were resolved. The financial sector continues to draw the most complaints, reports ZDNet, with the Australian government and debt collectors, credit and tenancy databases next in line. The report states that more than 56 percent of complaints were declined for various reasons, including the lack of a privacy issue, and commonly, when action was taken, respondents were asked to amend records, provide access to records, apologise and change procedures. The OAIC also received 56 voluntary data breach notifications--a 21-percent increase over last year, the report states.
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