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Commissioner: Dating Sites Must Improve Privacy

ONLINE PRIVACY—CANADA

June 22, 2011

Internet dating site eHarmony says it is in the process of providing users with options to permanently delete their online accounts after an investigation by Canada's privacy commissioner, the Toronto Star reports. The investigation followed a complaint from an eHarmony customer who said the dating site told her that her account and personal information could not be permanently deleted, despite her requests. Stoddart's investigation, included in her annual report tabled yesterday in parliament, also found that "a quick scan of other sites reveals that some do not even have the privacy policies. Some that have privacy policies do not specify how they handle personal information after a user is no longer active on the site." Canadian privacy attorney and IAPP Canada Managing Director Kris Klein, CIPP/C, told the Daily Dashboard that Stoddart's eHarmony investigation is interesting because "Facebook was in trouble for a very similar thing. It was very public, what Facebook had to do to change itself and comply, yet eHarmony didn't until now." Klein added he will be "curious to see how many more people have to get in trouble before companies just proactively do the right thing."
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