ANZ Dashboard Digest

Advocates: Customer Data Collection is Often Excessive


March 11, 2011

The Sydney Morning Herald reports on the increasing amounts of personal data businesses are collecting from customers. A spokeswoman with the Consumer Credit Legal Centre NSW says the majority of the data collected is used primarily for marketing databases, which puts customers at risk in the case of a security breach. Australia's privacy principles state that data should only be collected for the purpose of conducting business--a vague parameter, the report states. Christopher Zinn from consumer advocacy group Choice says businesses are collecting unnecessary data. ''We've had stories of people who have bought pillowcases and been asked to give their postcode," he said.
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