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CityCycle Apologizes for Breach

DATA LOSS—AUSTRALIA

February 4, 2011

Brisbane's CityCycle bike hire company is apologizing to customers for a data breach involving their e-mail addresses. Brisbane Times reports that the company sent a message to 1,306 customers yesterday, exposing the e-mail addresses of all in the "to" field. The company's chief executive, Steve O'Connor, described it as a "regrettable" human error, adding, "We'll have to do a review of our procedures internally to make sure it doesn't happen again." O'Connor said the company would notify the privacy commissioner's office on Monday, asserting, "We'll explain (to the commissioner) how it happened and why it won't happen again."
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