A survey of bank call centres from eight of Australia's leading banks has found that half of their staff would help callers access other customers' financial information, The Age reports. "The callers would say things such as, 'My girlfriend needs to transfer money today, she's gone to work...' Half the time, after saying no, the call centre staff would work with the caller to find out ways to do it," said a spokesman for Global Reviews, which conducted the survey. Former Privacy Commissioner Malcolm Crompton, whose firm Information Integrity Solutions cosponsored the survey, said that, when pressed, employees were more likely to give in, even if it meant breaching privacy rules.
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