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Survey Says Privacy Is Biggest Challenge for BPOs

DATA PROTECTION—INDIA

December 3, 2010

A recent study by KPMG and the Data Security Council of India surveyed 50 Indian business process outsourcing organizations (BPOs) and found that while most have undertaken the processes needed to address the data security and privacy governance needs of their clients, this remains their biggest challenge, reports The Economic Times. The study also found that 70 percent of respondents feel that the main threats to data security are internal, and half are negotiating contracts to put liability on their clients for data vulnerabilities in the clients' realm. The BPO industry has grown to nine times its size in the past 10 years and is expected to grow to $225 billion by the year 2020, according to the report.
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