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Commissioner, ACMA Investigating Mailing Breach

DATA LOSS—AUSTRALIA

November 5, 2010

PSnews reports that the Australian Communications and Media Authority (ACMA) and the Office of the Privacy Commissioner will work together to investigate a breach that resulted in 220,000 Telstra customers receiving letters that included other customers' names, phone numbers and telephone plans. Telstra, which has taken responsibility for the breach, has promised to cooperate fully with ACMA and the commissioner's office. "While I welcome Telstra's prompt advice that this incident occurred and that it has taken steps to contact affected customers, I am concerned about the amount of personal information that has been disclosed," said Privacy Commissioner Timothy Pilgrim. "Customers expect their personal data to be protected by organisations and incidents such as this are very serious."
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