ANZ Dashboard Digest

OPC Responds to Complaints Study


September 16, 2010

Assistant Privacy Commissioner Mark Hummerston has rejected the findings of a study that concluded the Office of the Privacy Commissioner (OPC) is slower than other agencies in responding to privacy complaints against telecommunications companies, reports ZDNet. Hummerston told ZDNet that the report didn't distinguish between different types of complaints, saying it "seems tenuous to suggest that because some privacy-related complaints can be resolved quickly under a particular act, that all privacy complaints, regardless of their complexity can be resolved in the same time frame." He expressed disappointment that the authors did not "seek information from consumers and draw evidence-based conclusions."
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