European Data Protection Digest

ICO Rebukes TalkTalk, Company Responds

ONLINE PRIVACY—UK

September 10, 2010

The Register reports that Information Commissioner Christopher Graham has rebuked TalkTalk for tracking customers' movements across the Web without notifying them. The ICO sent a letter to the company in July, expressing dismay that during a trial of its anti-malware system, it not only tracked customers' movements but also failed to mention the activity to ICO officials during meetings with them. "I am concerned that the trial was undertaken without first informing those affected that it was taking place," Graham wrote. A TalkTalk spokesperson told OUT-LAW.COM that the company is confident it did not breach privacy laws.
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