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Customers Resist Smart Meter Deployment

PERSONAL PRIVACY—U.S.

September 9, 2010

The Wall Street Journal reports on a California utility company's efforts to transition customers from traditional utility meters to digital, or "smart" meters, which some customers have resisted on cost and privacy grounds. Pacific Gas & Electric Corp. has established "answer centers" to assuage concerns after complaints from various customers, followed by city councils in the state asking the company and the California Public Utilities Commission to suspend smart meter deployment until concerns had been addressed. Meanwhile, the National Institute of Standards and Technology released a report last week making recommendations for privacy within the smart grid, including that privacy be protected "by law or other means." (Registration may be required to access this story.) Editor's note: Read more about privacy and the smart grid in an article from last month's Privacy Advisor.
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