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ICO Disappointed about TalkTalk Trials

ONLINE PRIVACY—UK

September 7, 2010

The Register reports that Information Commissioner Christopher Graham has rebuked TalkTalk for tracking customers' movements across the Web without notifying them. The ICO sent a letter to the company in July, expressing dismay that during a trial of its anti-malware system, it not only tracked customers' movements but also failed to mention the activity to ICO officials during meetings with them. "I am concerned that the trial was undertaken without first informing those affected that it was taking place," Graham wrote. "You will be aware that compliance with one of the underlying principles of data protection legislation relies on providing individuals with information about how and why their information will be used."
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