Facebook Privacy Questions Remain
SOCIAL NETWORKINGAugust 16, 2010
Although Facebook has corrected a glitch that exposed user photos and screen names to anyone who supplied the site with a correct e-mail address but incorrect password, Bloomberg reports that the site continues to juggle users' privacy expectations with the needs of its advertising customers. Referencing the recent book, "The Facebook Effect: The Inside Story of the Company That Is Connecting the World," the report describes the conflict between Facebook's users and the advertisers who pay the site's bills. Recent issues include privacy advocates' concerns with changes in the site's policies and the results of the 2010 American Customer Satisfaction Index, which listed "privacy concerns...and commercialization and advertising" as having a negative effect on the site's users.