Canada Dashboard Digest

Personal Info on Recycled Cellphone

CONSUMER PRIVACY

July 30, 2010

Telus is investigating a possible privacy breach that occurred when a customer recycled her cellphone at an authorized Telus dealer, reports CTV News. The phone turned up at a local grocery store three days later with all her contacts intact. A Telus spokesperson said that the company does not allow its dealers to re-issue phones and that company policy states all personal information must be erased prior to sending phones to be recycled. The spokesperson added that employee error is probably to blame for the incident. BC Privacy Commissioner Elizabeth Denham told CTV News that companies are required by law to destroy all personal information that comes into their possession and that her office will contact Telus and the dealer to find out how they plan to handle the situation.
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