European Data Protection Digest

Investigations Reveal Call Centre Dangers

DATA PROTECTION—UK

June 18, 2010

Corporate investigators are hard at work detecting the data loss dangers companies face when outsourcing portions of their operations offshore, The Times reports. Members of the forensic services division of Price Waterhouse Coopers share examples of recent cases that illustrate how a "lax approach to data protection" at call centres located around the world can translate into data loss risks for companies. In addition to loss of reputation as a motivator for sealing data leaks, the report points out that the UK's Financial Services Authority "has the power to fine them for the loss or theft of data in their outsourced operations abroad." (Registration may be required to access this story.)
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