ANZ Dashboard Digest

Bank Account Statements Sent to Wrong Customers

DATA LOSS—ASIA PACIFIC

March 4, 2010

Business process outsourcing firm Salmat says some of its St. George subsidiary customers received account details that belonged to others. Human error accounted for about 42,000 bank account statements containing transaction and savings account details being sent to the wrong customers. The company reports that only statements ending February 26 were involved. Westpac is re-issuing the statements and has guaranteed that customers will not incur any loss as a result of the error, ITWire reports. It also established a help line for customers to call with concerns. Westpac has "already put in place stringent measures to ensure this incident does not re-occur," a Salmat spokesman said.
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