Daily DashboardEuropean Data Protection Digest

Orange Says "Case Closed" on Breach

DATA LOSS—UK

February 17, 2010

Customers of a telecommunications provider are unhappy with the company's response to their complaints about a data breach, ComputerWeekly reports. Orange has acknowledged the incident, which inadvertently exposed more than 1,100 UK subscribers' e-mail addresses. The company also notified the Information Commissioner's Office about the breach. In response to complaints, an Orange executive sent e-mails to customers stating that a full investigation had been completed and that "we consider that this matter does not constitute a breach in the network terms by Orange, as such, no further action is deemed necessary and your case has now been closed." Orange also refused one customer's request to be released from his contract, saying it was unjustified.  
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