Writing for The Hill, Center for Democracy and Technology Vice President and COO Ari Schwartz says he believes consumer protection agencies need standardized language in order to clarify consumer complaints. Schwartz's opinion follows an essay published by IAB president Randall Rothenberg, which claimed that a lack of consumer privacy complaints gives clear evidence that self-regulation online is working. Schwartz counters that thousands of complaints related to spyware, identity theft and Internet fraud have clear privacy implications. "Consumer concerns on privacy will continue to grow until we can be sure that we are addressing the basic complaints," Schwartz writes. "If agencies cannot even tell each other what these complaints are, progress will not be possible."
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