Note from the Editor:
Ruby will lead a breakout session at this year's IAPP Privacy Academy in Seattle, WA.
It’s a conundrum: companies want employees to be satisfied with their corporate services, but great user experiences in this context can require a certain amount of employee tracking that could affect employees’ views about workplace privacy. Even M doesn’t really want to know whether James Bond prefers his martini shaken, not stirred, but it may be incidental to the CCTV cameras in the MI6 café that keep assassins at bay! Companies have to manage potentially complex trade-offs between employee privacy, company security, and user experience, including services such as BYOD programs, context-aware apps and even call monitoring for quality assurance.