Certification Exam Score Review and Appeals Policy
The IAPP is responsible for and committed to accurate tabulation and reporting of privacy certification exam scores. If you receive a failing score in your exam results and wish to challenge it, the IAPP offers two options: score review and appeal.
A score review is a hand scoring of your exam results conducted by an IAPP certification staff member. This review will compare the exam answer key to your exam response sheet, with careful attention paid to ensure that your exam was scored correctly during the initial computer scoring. Please be aware that the IAPP hand scores all exams that fall within two correct answers of a passing grade and it is extremely rare that a second review of your exam will result in a score change.
You must request a score review within 30 days of receiving your exam results. Please e-mail email@example.com with the subject line “Score Review Request.” Include your name, exam date and location, and the exam you would like reviewed (i.e. Certification Foundation, CIPP concentration or CIPM). There is no fee for a score review.
The IAPP will acknowledge receipt of your request via e-mail and will conduct the review within five (5) days and communicate the results to you.
Under current IAPP examination development processes, exam items are written, reviewed and validated by qualified privacy professionals. The IAPP conducts an annual statistical review of all examinations to identify exam questions that may be flawed or performing poorly, and issues a new version of each title annually. Even with these processes, an occasional flawed question may remain unidentified. The appeals process is designed not only to ensure fairness for all candidates, but also as an additional mechanism to improve the quality of our examinations.
If you wish to challenge your exam results based on concerns about one or more specific questions on an exam, you may file an appeal*. During the appeal process, the IAPP will review your exam results along with your specific question challenges. If the IAPP finds that the question(s) you have challenged to be faulty or flawed and it is determined that the results of your exam were affected by the question(s), a new score may be calculated.
To apply for an appeal, you must provide as much documentation as possible regarding the question(s) you are challenging. For example, you should state that you believe a question was worded ambiguously, had more than one clearly correct option, or contained biased language. The IAPP will review your challenges with the Certification Challenge Board (CCB) to determine the validity of the question(s). The outcome of the review will be shared with you, including a decision on any impact on your exam score.
You must file for an appeal within 10 business days of your testing date. Please e-mail firstname.lastname@example.org with the subject line “Appeal Request.” Include your name, exam date and location, and the exam you would like reviewed (i.e. Certification Foundation, CIPP concentration or CIPM). Describe in as much detail as possible the reason you are filing for an appeal, including all relevant details you can recall about questions you wish to challenge.
The IAPP will acknowledge receipt of your request via e-mail and will conduct the review with the CCB within 60 days. There is no fee to file an appeal.
*In certain jurisdictions you may eligible under state law or regulation to request a review of the questions you answered incorrectly together with their correct responses. The IAPP will confirm your eligibility and inform you if this applies upon receipt of your appeal. The confidentiality of the IAPP’s exam requires that such sessions take place under highly secure conditions and with a signed confidentiality agreement in place. There is a $100 fee associated with an item level review.